
Cybersecurity Customer Expert
1 day ago
We are seeking an Cybersecurity Support Specialist to join our team. As a key member of our customer support department, you will play a vital role in ensuring the highest level of service to our clients.
### Job Description
The successful candidate will be responsible for providing top-notch technical assistance to customers via phone, email, and chat. This includes troubleshooting technical issues, resolving problems efficiently, and ensuring that customers have a seamless experience with our products and services.
### Requirements:
- Fluency in Italian (native or near-native level)
- Excellent communication skills in English
- Exceptional problem-solving skills and attention to detail
- Familiarity with current Anti-Malware and Firewall products
- Ability to troubleshoot common PC, Mac, and mobile issues
- Knowledge of MAC, iOS, and Android Operating Systems
- Knowledge of Firewall, Antivirus products, and Security domain
- Knowledgeable in Windows X OS fundamentals (Windows XP to 10) & Mac OS basics
- Basic knowledge of networking technologies (TCP/IP, DNS, WLAN)
### Benefits:
- Competitive monthly salary + bonuses
- Referral program: bring a friend and earn rewards
- Healthcare benefits and various discounts
- Full training by certified instructors
- Professional growth and development opportunities
- State-of-the-art premises with great working environment
- Work for a company that values diversity and equal opportunities
About Us:
We are a leading provider of cybersecurity solutions, dedicated to protecting personal data and promoting online safety. Our team is passionate about delivering exceptional customer service and supporting our clients' success. If you're a motivated individual with a passion for cybersecurity, we encourage you to apply for this exciting opportunity.
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