Expert German Cybersecurity Advisor

3 days ago

Athens, Attica, Greece beBeeCybersecurity Full time
German Speaking Cybersecurity Expert

About the Role:

  • This is a fantastic opportunity to work with our cybersecurity team and contribute your expertise to help customers stay safe online.
  • You will be communicating with customers via phone, chat, and email to ensure their antivirus protection is fully functional.
  • Your problem-solving skills will be utilized to troubleshoot technical issues, track and follow cases, and maintain high customer satisfaction.

Key Responsibilities:

  • Communicate with customers via various channels.
  • Troubleshoot technical issues using your problem-solving skills.
  • Track and follow cases to ensure timely closure.
  • Maintain high customer satisfaction representing a major brand.
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times.
  • Log cases on internal systems, getting up-to-date with client's products & services.

Requirements:

  • Fluency in German.
  • Very good communication skills in English.
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills.
  • Empathy and a passion for customer service.
  • Familiarity with current Anti-Malware and Firewall products.
  • Ability to install an operating system and install additional necessary software.
  • Ability to troubleshoot common PC, Mac, and mobile issues.
  • Knowledge of MAC, iOS, and Android Operating Systems.
  • Knowledge of Firewall, Antivirus products, and Security domain.
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals.
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN).

Benefits:

  • Complete support to ease relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Referral Program: Bring friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events and community initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises providing a great working environment.
  • A Great Place to Work-Certified Company fostering diversity.

Why Choose Us?

We are a multinational company offering equal opportunities to all. This is a great chance to advance your career and develop strong experience and skills while representing one of the biggest brands worldwide.

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