Senior Cybersecurity Customer Advisor

2 days ago


Athens, Attica, Greece beBeeCybersecurity Full time
Job Description

As a Cybersecurity Customer Expert, you will be responsible for assisting customers in resolving their antivirus software-related issues. This is a unique opportunity to join a team that values customer satisfaction and provides comprehensive support to individuals and businesses.

Key Responsibilities:
  • Communicate with customers via phone, chat, and email to understand their concerns and provide effective solutions.
  • Troubleshoot technical issues using your problem-solving skills and ensure the full functionality of antivirus protection.
  • Track and follow cases to ensure they are closed in an efficient and timely manner.
Required Skills and Qualifications:Essential Skills:
  • Fluency in Swedish
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
Desirable Skills:
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Knowledge of MAC, iOS, and Android Operating Systems
  • Knowledge of Firewall, Antivirus products, and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
Benefits:
  • Complete relocation support to help ease your transition to Greece
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities


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