Cybersecurity Customer Support Representative
3 days ago
This role involves communicating with customers to provide assistance and resolve their technical issues. As a customer service representative, you will be working closely with the cybersecurity team to ensure that our customers receive top-notch support.
The ideal candidate should have excellent communication skills, both written and verbal, as well as strong problem-solving abilities. Additionally, fluency in Romanian is required, along with a good understanding of computer systems and software.
As a member of our team, you will have access to comprehensive training and development opportunities, allowing you to grow professionally and advance your career. You will also be part of a diverse and inclusive work environment that values equal opportunities for all employees.
In this role, you will be responsible for:
- Communicating effectively with customers via phone, chat, and email
- Providing solutions to technical issues using problem-solving skills
- Ensuring full functionality of antivirus protection
- Tracking and following cases to ensure timely closure
- Maintaining high customer satisfaction while representing a major brand
- Providing and maintaining professional relationships with partners and showing empathy at all times
- Complete relocation support, including flight tickets and accommodation expenses
- Competitive monthly salary and extra bonuses
- Health care benefits and numerous discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Free online language courses and state-of-the-art premises
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