Spanish Language Customer Service Professional
2 days ago
Transform the customer experience with your passion for delivering exceptional service in Spanish.
This role requires a unique blend of communication skills and problem-solving abilities to provide memorable experiences to a diverse range of customers for top brands.
About the Job- Manage incoming calls, emails, or live chats to ensure timely resolution of customer inquiries.
- Analyze customer needs and develop solutions to meet their expectations.
- Cultivate long-term relationships built on trust, open communication, and mutual understanding.
- Stay up-to-date with product information and provide accurate, relevant responses to customer queries.
- Meet individual and team performance targets, including call-handling quotas.
- Maintain accurate records of customer interactions, process customer accounts, and file documents as required.
What We're Looking For
- Proven experience in customer support or client service roles.
- Fluency in Spanish (native-level preferred).
- Strong English language skills.
- A customer-centric approach, with a deep understanding of customer behavior and preferences.
- Excellent communication, problem-solving, and active listening skills.
- Strong written skills and ability to draft clear, concise responses.
- Multitasking and prioritization skills, with the ability to thrive in a fast-paced environment.
- Relocation assistance, including flights, accommodation, and transportation.
- Indefinite contract.
- A competitive remuneration package (14 salaries per year).
- Daily meal voucher in Up Hellas Mastercard.
- Private health insurance and dental care.
- Opportunities for international career development through Concentrix International Mobility program.
- Employee events and social activities.
- Access to a free gym, well-being activities, and rooftop cinema with Acropolis views.
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