Spanish Language Customer Service Professional

2 days ago


Athens, Attica, Greece beBeeCustomerService Full time

Transform the customer experience with your passion for delivering exceptional service in Spanish.

This role requires a unique blend of communication skills and problem-solving abilities to provide memorable experiences to a diverse range of customers for top brands.

About the Job
  • Manage incoming calls, emails, or live chats to ensure timely resolution of customer inquiries.
  • Analyze customer needs and develop solutions to meet their expectations.
  • Cultivate long-term relationships built on trust, open communication, and mutual understanding.
  • Stay up-to-date with product information and provide accurate, relevant responses to customer queries.
  • Meet individual and team performance targets, including call-handling quotas.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents as required.

What We're Looking For

  • Proven experience in customer support or client service roles.
  • Fluency in Spanish (native-level preferred).
  • Strong English language skills.
  • A customer-centric approach, with a deep understanding of customer behavior and preferences.
  • Excellent communication, problem-solving, and active listening skills.
  • Strong written skills and ability to draft clear, concise responses.
  • Multitasking and prioritization skills, with the ability to thrive in a fast-paced environment.
Our Offer
  • Relocation assistance, including flights, accommodation, and transportation.
  • Indefinite contract.
  • A competitive remuneration package (14 salaries per year).
  • Daily meal voucher in Up Hellas Mastercard.
  • Private health insurance and dental care.
  • Opportunities for international career development through Concentrix International Mobility program.
  • Employee events and social activities.
  • Access to a free gym, well-being activities, and rooftop cinema with Acropolis views.


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