Tobacco Products Customer Expert
4 days ago
- As a tobacco products customer expert, you will play a key role in helping users make the most of their smoke-free devices.
- Our team is dedicated to delivering exceptional customer experiences and we are looking for talented individuals with Latvian and Russian language skills to join us in Athens, Greece.
- By working with us, you will have the opportunity to advance your career and develop strong experience and skills while representing one of the biggest brands worldwide.
- Educate users on how to use and take care of their devices
- Provide assistance for new purchases
- Communicate with customers via phone, chat, and e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Fluency in Latvian and Russian
- Very good communication skills in English
- Exceptional communication and soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Resourceful, able to multitask
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, and support with the house searching process - all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring a Friend and get up to €3.500 depending on the language
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Special events as well as community and social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
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