Dutch Tech Guru

2 days ago


Athens, Attica, Greece beBeeTechnical Full time

Are you looking for a new challenge in the world of technology?

We are seeking a highly skilled and digital-savvy individual to join our team as a Technical Support Advisor.

As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring that their needs are met and exceeded.

The ideal candidate will possess excellent communication skills, both written and verbal, and have a strong understanding of MS Office tools.

They will also be proficient in multiple languages, including English, and have a patient and empathetic demeanor.

Responsibilities

  1. Clarify customer requirements and provide resolution to the customer using decision-support tools and resources.
  2. Ensure service delivery meets contractual Key Performance Indicators (KPIs).
  3. Manage incoming calls, chats, messages, and emails.
  4. Build sustainable relationships of trust through open and interactive communication.
  5. Keep records of customer interactions, process customer accounts, and file documents.

Requirements

What we are looking for:

  • Native or near-native Dutch speakers.
  • Fluency in English.
  • Clear Communication Skills.
  • Tech savvy/Knowledge of MS office tools.
  • Enthusiastic, patient, empathetic, multi-tasking, and communicative individuals.

Benefits

We offer a competitive compensation package, rewarding bonus scheme, permanent contract, private health care benefits, daily meal allowance, and relocation package for candidates outside Greece.



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