Dutch Tech Guru
2 days ago
Are you looking for a new challenge in the world of technology?
We are seeking a highly skilled and digital-savvy individual to join our team as a Technical Support Advisor.
As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring that their needs are met and exceeded.
The ideal candidate will possess excellent communication skills, both written and verbal, and have a strong understanding of MS Office tools.
They will also be proficient in multiple languages, including English, and have a patient and empathetic demeanor.
Responsibilities
- Clarify customer requirements and provide resolution to the customer using decision-support tools and resources.
- Ensure service delivery meets contractual Key Performance Indicators (KPIs).
- Manage incoming calls, chats, messages, and emails.
- Build sustainable relationships of trust through open and interactive communication.
- Keep records of customer interactions, process customer accounts, and file documents.
Requirements
What we are looking for:
- Native or near-native Dutch speakers.
- Fluency in English.
- Clear Communication Skills.
- Tech savvy/Knowledge of MS office tools.
- Enthusiastic, patient, empathetic, multi-tasking, and communicative individuals.
Benefits
We offer a competitive compensation package, rewarding bonus scheme, permanent contract, private health care benefits, daily meal allowance, and relocation package for candidates outside Greece.
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