Customer Service Representative for Polish Clients

2 days ago


Athens, Attica, Greece Cross Border Talents Full time

Overview

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We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. As a Polish Customer Service Specialist, you will be responsible for handling incoming user requests via telephone, email, and chat.

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Job Summary

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This role is perfect for individuals who enjoy interacting with customers and providing top-notch service. You will be the face of our company, ensuring that every customer interaction is positive and productive.

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Key Responsibilities

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* Handle customer inquiries and concerns via phone, email, and chat* Log call details into case management systems and provide responses and resolutions to customers* Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction* Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products* Maintain accurate records of customer interactions and transactions* Collaborate with colleagues to ensure seamless customer experience* Resolve customer complaints and concerns in a timely and professional manner* Meet or exceed sales targets and productivity standards* Participate in ongoing training and development to improve skills and knowledge* Comply with company policies and procedures

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Requirements

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  • At least 1 year of experience in customer service preferred but not mandatory">
  • Ability to resolve customer concerns and create a seamless customer experience">
  • Soft Skills: advanced Active Listening and Engagement">
  • Confident, adaptable and Empathetic">
  • Pleasant and positive attitude">
  • Curious and solution-oriented">
  • A B2 minimum in English">
  • All documents required to work in Greece">
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Benefits

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We offer a competitive salary, a multicultural environment, evolution and relocation possibilities, and a relocation package including hotel accommodation, flight tickets, airport pickup, and real estate agency fee.

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About Us

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Cross Border Talents is a leading recruitment agency dedicated to providing top talent to businesses across the globe. We believe in creating a culture of excellence, where our employees can grow and thrive.

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Salary: €28,000 - €35,000 per annum, depending on experience



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