German Language Customer Service Professional
1 day ago
As a German Speaking Customer Support Representative, you will play a vital role in delivering exceptional service to our subscription-based services department.
Job DescriptionWe are seeking an enthusiastic and dedicated individual who can provide top-notch support to German-speaking clients via phone, email, and chat. Your primary responsibility will be to manage customer subscriptions and inquiries, ensuring a positive user experience.
Key Responsibilities- Deliver world-class customer support through various communication channels.
- Assist customers with subscription management, billing, and service offerings.
- Resolve customer issues and complaints promptly.
- Maintain accurate records of customer interactions.
Collaborative Work Environment
- Work closely with various teams to enhance service quality and address customer needs effectively.
- Provide customers with information about new features, promotional offers, and updates.
- Collect and analyze customer feedback to support continuous service improvement efforts.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in subscription-based or recurring services.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
Benefits
- Private Health Insurance.
- Training & Development.
- Performance Bonus.
- 2 Extra Salaries Per Year Fully Paid Training.
- Fully Paid Relocation Package.
- Free Greek Lessons, discounts and other perks.
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