Exceptional German Language Customer Support Professional
1 day ago
Thriving Customer Care Agent Opportunity Awaits
Job Description:We are seeking a dedicated and customer-focused individual to join our team as a German Speaking Customer Care Agent. In this role, you will be responsible for providing exceptional service to our clients via phone, email, and chat. You will work closely with our international Consumer Goods Manufacturer in a hybrid work setting in Greece.
As a key member of our team, you will leverage your language skills and customer service expertise to support our clients in achieving their goals. Your primary focus will be on responding to customer inquiries while ensuring satisfaction and building long-term customer relationships.
Key Responsibilities:- Effectively communicate with German-speaking customers to provide outstanding support.
- Handle customer inquiries and resolve issues professionally and efficiently.
- Document customer interactions accurately in our CRM system.
- Collaborate with team members to ensure seamless service delivery.
- Stay updated on products and services through regular training sessions.
- Gather customer feedback and provide insights to management for service improvement.
- Fluency in German and English, both spoken and written.
- Excellent interpersonal and communication skills.
- Knowledge of technical troubleshooting is advantageous.
- Prior customer service experience is preferable.
- Proficient in using customer service software and CRM systems.
- Ability to adapt to a hybrid work environment and manage time effectively.
- A proactive attitude and willingness to learn.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package
- Monthly Team Events
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