Nordic Language Fashion Ambassador
10 hours ago
Are you a fashion enthusiast with excellent communication skills?
About the RoleWe are seeking a Nordic Speaking Customer Service Representative to join our team. This role is perfect for individuals who have a passion for fashion and are proficient in one or more Nordic languages.
Main Responsibilities- Provide exceptional customer service in Nordic languages (Norwegian, Swedish, Finnish, or Danish), addressing inquiries related to fashion products and services.
- Assist customers with order placement, returns, exchanges, and tracking of shipments, ensuring a seamless shopping experience.
- Maintain detailed and accurate records of customer interactions, inquiries, and resolutions within our CRM system.
- Engage with customers to understand their needs and provide personalized recommendations based on their preferences.
- Collaborate with the fashion team to stay updated on product launches, trends, and promotional campaigns.
- Proactively communicate with customers to follow up on inquiries and gather feedback for service improvement.
Key Qualifications
- Fluency in one or more Nordic languages (Norwegian, Swedish, Finnish, or Danish) and strong English communication skills, both written and spoken.
- Experience in customer service, particularly in retail or fashion, is highly desirable.
- Strong interpersonal skills with the ability to connect and build rapport with customers.
- Problem-solving abilities and a proactive approach to addressing customer concerns and inquiries.
- Exceptional communication skills, both in-person and through digital channels.
- A keen interest in fashion and current trends, with the ability to provide style advice to customers.
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Fully paid training by certified instructors.
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