Global Customer Service Coordinator
2 days ago
As a Service Coordinator, you will play a crucial role in ensuring the smooth delivery of customer service requests. Your primary responsibility will be to coordinate and manage service attendances worldwide, working closely with our team to allocate resources efficiently and maximize completion rates.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively review and communicate all related requirements to our Service Engineers prior to their visits.
Additionally, you will be responsible for preparing quotations and aligning them with clients and agents, as well as collaborating with other parties to ensure seamless execution of customer service requests.
To be successful in this role, you will require a strong understanding of digital tools, such as CRM systems (e.g., Sales Force) and ERP Systems, as well as proficiency in Microsoft tools like TEAMS and SharePoint.
Requirements:- Bachelor's degree in Maritime Studies or a relevant field
- At least 3 years of experience in the maritime sector in a similar position
- Literacy in using digital tools (CRM, ERP Systems, Microsoft tools)
- Clear and effective oral and written communication in English
We offer a competitive compensation package, including life and medical insurance, continuous training opportunities, and the chance to grow professionally in a fast-paced international environment.
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