Flemish Speaking Customer Experience Specialist
24 hours ago
Discover an exciting opportunity in our Flemish Speaking Customer Service Team, focusing on exceptional customer experience for Online Shopping Platforms. This role is perfect for individuals passionate about eCommerce and dedicated to providing top-notch service to Flemish-speaking clients.
Responsibilities- Deliver outstanding customer service to Flemish-speaking customers via phone, email, and chat regarding their inquiries and concerns related to online shopping.
- Assist clients with product information, order processing, and issues related to returns and refunds.
- Resolve customer complaints swiftly and efficiently, ensuring high levels of satisfaction.
- Document all customer interactions accurately within the company's CRM system.
- Collaborate with internal teams to address customer issues, improve service processes, and contribute to a positive customer experience.
- Stay informed about the latest trends in eCommerce and the company's product offerings to provide highly knowledgeable assistance.
- Promote a positive brand image and a welcoming environment for all customers.
Requirements
- Fluency in Flemish and English, both written and spoken.
- Previous experience in customer service, preferably in the eCommerce sector.
- Strong communication and interpersonal skills.
- Ability to manage multiple inquiries and tasks effectively while maintaining attention to detail.
- Proficiency in customer service tools and Microsoft Office applications.
- A proactive attitude with excellent problem-solving abilities.
- Passion for online shopping and a keen interest in customer satisfaction.
Benefits
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