Transportation Support Specialist
2 days ago
We are seeking a dedicated Italian speaking support representative for our transportation services team. This role involves delivering exceptional customer service to clients via various communication channels.
Key Responsibilities- Provide top-notch support to Italian-speaking clients with regards to transportation services.
- Assist customers with inquiries related to bookings, fares, scheduling, and service policies.
- Effectively resolve customer complaints and questions to ensure seamless experience.
- Maintain accurate records of customer interactions and track issues until resolution.
- Collaborate with internal teams to address customer needs and manage service requests.
- Stay informed about transportation services and regulations to provide accurate advice to customers.
- Gather customer feedback to contribute to continuous improvement of service delivery.
- Fluency in Italian and English, both written and spoken.
- Previous experience in customer service, preferably in the transportation or logistics sector.
- Strong communication skills with a focus on customer satisfaction and relationship-building.
- Detail-oriented and able to manage a diverse range of tasks in a fast-paced environment.
- Proficient in using CRM systems and standard office software.
- Excellent problem-solving skills and ability to work effectively under pressure.
- Flexibility to work varied hours, including evenings and weekends as needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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