Transportation Support Specialist

2 days ago


Athens, Attica, Greece beBeeCustomer Full time

We are seeking a dedicated Italian speaking support representative for our transportation services team. This role involves delivering exceptional customer service to clients via various communication channels.

Key Responsibilities
  • Provide top-notch support to Italian-speaking clients with regards to transportation services.
  • Assist customers with inquiries related to bookings, fares, scheduling, and service policies.
  • Effectively resolve customer complaints and questions to ensure seamless experience.
  • Maintain accurate records of customer interactions and track issues until resolution.
  • Collaborate with internal teams to address customer needs and manage service requests.
  • Stay informed about transportation services and regulations to provide accurate advice to customers.
  • Gather customer feedback to contribute to continuous improvement of service delivery.
Requirements
  • Fluency in Italian and English, both written and spoken.
  • Previous experience in customer service, preferably in the transportation or logistics sector.
  • Strong communication skills with a focus on customer satisfaction and relationship-building.
  • Detail-oriented and able to manage a diverse range of tasks in a fast-paced environment.
  • Proficient in using CRM systems and standard office software.
  • Excellent problem-solving skills and ability to work effectively under pressure.
  • Flexibility to work varied hours, including evenings and weekends as needed.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks


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