Senior VIP Client Liaison

6 days ago

Athens, Attica, Greece beBeeVIPAccountManager Full time €35,000 - €55,000
Job Description

We are seeking an experienced and skilled VIP Account Manager to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer service, building lasting relationships with high-value players, and providing tailored experiences to ensure their loyalty and satisfaction.

The ideal candidate will have a strong background in the iGaming industry, excellent communication and interpersonal skills, and the ability to work effectively both independently and as part of a team.

Key responsibilities include:

  • Nurturing and managing high-value players within your market.
  • Serving as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Providing customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gaining an in-depth understanding of VIP player preferences and proactively delivering personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitoring and analyzing player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborating with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Staying up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • A Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Greek as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
Benefits

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. In return for your hard work and dedication, we offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a fast-paced and innovative environment.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team culture.
Others

Please note that working hours must be during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month). You will also be required to work night shifts and weekends from home.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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