VIP Player Liaison Officer

5 days ago

Athens, Attica, Greece beBeeAccountManager Full time €35,000 - €55,000
VIP Account Manager Job Description

We are seeking a highly skilled VIP Account Manager to join our team. The successful candidate will play a pivotal role in nurturing and managing high-value players, delivering exceptional customer service, building strong relationships, and providing tailored experiences to ensure the loyalty and satisfaction of the VIP players.

The ideal candidate will have a proven track record in the iGaming industry, with expertise in VIP player management. They will be proficient in using customer relationship management (CRM) tools and other relevant software, and possess strong analytical capabilities, with a data-driven approach to decision-making.

The successful candidate will be responsible for:

  • Developing and maintaining strong, personalized relationships with high-value players.
  • Serving as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Providing customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gaining an in-depth understanding of VIP player preferences and proactively delivering personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitoring and analyzing player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborating with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Staying up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handling VIP player complaints and disputes with a focus on fair and efficient resolutions.

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