
Global Expert Liaison
13 hours ago
We are the global leaders in insights on-demand. Our platform enables professionals to access market, competitive & customer insights powered by experts and cutting-edge technology.
Our team of over 1,000 professionals worldwide works with top-tier investment funds, management consulting firms, and Fortune 500 companies globally. Driven by our mission, we develop the most trusted and innovative knowledge-sharing platform in the world.
For five years, we have been recognized as one of Europe's fastest-growing companies by the Financial Times. We have also been named a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.
Our Core Values- Ownership: We believe that everyone has ownership of their work and is accountable for its quality.
- Growth Mindset: We strive to continually learn and grow, both individually and as a team.
- Teamwork: Collaboration is key to achieving our goals.
- Respect: We treat each other with respect and empathy.
You will act as a liaison between our clients and industry experts, identifying knowledge gaps and matching them with relevant experts. This role requires critical thinking, research, and negotiation skills.
As a Client Service Associate, you will partner with clients to understand their needs and identify suitable experts. You will need to think critically, conduct high-level research, and screen experts for their suitability.
Your responsibilities will include:
- Reviewing client project briefs to understand their knowledge gaps and conducting industry and company research.
- Utilizing phone, LinkedIn, and email outreach to connect with experts.
- Critically screening experts for their relevance to address client needs.
The Client Service team is the revenue driver of our business. A career in this team offers an accelerated path to growth, competitive performance compensation, and opportunities to develop core skills in sales, professional communications, client relationship management, project management, account management, and people management.
To succeed in this role, you will need to demonstrate strong communication and interpersonal skills, a natural ability to negotiate, and a passion for learning and growth.
Requirements
What We Look For- A degree from any undergraduate field.
- A natural talent for negotiation and sales.
- Experience in leadership roles or extracurricular activities demonstrating your ability to lead.
- A strong interest in the business world, evident through your studies, internship, or extra-curricular activity.
- A development mindset, viewing setbacks as opportunities for growth.
- A commitment to delivering true value to clients.
- Inquisitive and committed to lifelong learning.
- 0-3 years of work experience.
- An undergraduate degree with a strong academic record.
- Fluency in English is a must.
- Fluency in French is required.
- Competitive compensation schemes, including a monthly performance bonus.
- A structured career path through our CS team.
- The opportunity to gain transferable skills, including research, sales, negotiation, commercial awareness, professional communication, time, and project management.
- A dedicated learning program, as well as opportunities to build valuable and transferable skills on-the-job.
- A fast-paced and creative workplace, guided by values of respect, teamwork, ownership, and growth mindset.
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