
Senior Fashion Consumer Advocate
1 day ago
We are seeking a skilled and customer-focused representative to join our fashion department team. As a Customer Service Representative, you will be the primary point of contact for customers inquiring about fashion products, order management, and returns.
Responsibilities:- Provide exceptional customer support through various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding product availability, sizing, and order status.
- Handle returns, exchanges, and complaints professionally to ensure customer satisfaction.
- Document all customer interactions accurately in the CRM system to facilitate effective tracking and follow-up.
- Stay updated on merchandise, upcoming trends, and promotional events to provide knowledgeable assistance.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
Requirements:
- Fluency in German and English; additional languages are a bonus.
- Experience in customer service, particularly within the fashion or retail sector, is preferred.
- Strong communication skills and a customer-oriented approach.
- Detail-oriented with excellent problem-solving abilities.
- Familiarity with CRM systems and basic computer applications.
- Able to thrive in a fast-paced environment while maintaining a positive attitude.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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