Customer Service Ambassador for Fashion Industry

18 hours ago

Athens, Attica, Greece beBeeFashion Full time
German Speaking Customer Service Representative for Fashion

We are currently searching for a highly motivated and fluent German speaking customer service representative to join our team in the fashion industry.

Job Description:

The successful candidate will be responsible for delivering exceptional customer service to German speaking clients via phone, email, and chat. This role requires strong communication skills, fluency in both German and English, and prior experience in customer service, preferably in fashion or retail.

  • Key Responsibilities:
  • Deliver high-quality customer service to German speaking clients via phone, email, and chat.
  • Assist customers with product inquiries, order management, and returns.
  • Resolve customer complaints and issues with professionalism and efficiency.
  • Maintain accurate records of customer interactions in the company database.
  • Collaborate with team members and other departments to meet customer needs.
  • Stay updated on product knowledge, promotions, and industry trends to better assist customers.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Fluency in German and English (both written and spoken); additional languages are a plus.
  • Prior experience in customer service, especially in fashion or retail, is highly desirable.
  • Excellent communication skills and a friendly demeanor.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong problem-solving abilities and a customer-focused approach.
  • Familiarity with customer service software and retail management systems.
  • Passion for the fashion industry and a keen sense of current trends.
Benefits:

As a valued member of our team, you can expect:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package (Flight to Athens, Transfer and Hotel for the first 4 Weeks)
  • Free Greek Lessons, Engagement Activities

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