Επαγγελματικός Υπεύθυνος ΔιαδικασιώνTech Support SpecialistIT Operations Coordinator

2 weeks ago


Athens, Attica, Greece beBee Careers Full time
Εφαρμογή Επαγγελματικής Υποστήριξης

Σε αυτήν την θέση, θα επιτίθεσαι στις τεχνικές προκλήσεις και θα ταυτοποιείς με ακρίβεια προβλήματα εσωτερικών και εξωτερικών χρηστών, συστημάτων και εφαρμογών.

Αρμοδιότητες Θέσης:
  • Συμμετοχή στην ομάδα υποστήριξης για την έγκαιρη και αποτελεσματική επίλυση των προβλημάτων.
  • Τεχνική υποστήριξη εσωτερικών και εξωτερικών χρηστών, συστημάτων και εφαρμογών.
  • Ενεργή αντιμετώπιση και επίλυση προβλημάτων που αντιμετωπίζουν οι χρήστες στο ERP (SOFTONE).
  • Καταγραφή, προτεραιοποίηση και διαχείριση αιτημάτων χρηστών.
  • Συνεργασία με τμήματα της εταιρείας για την ανάλυση, συλλογή και καταγραφή προδιαγραφών για την υλοποίηση νέων projects.
Προσόντα:

Για να φανταστείτε τον εαυτό σας σε αυτήν την θέση απαιτούνται:

  • Πτυχίο Πληροφορικής.
  • Προϋπηρεσία 2-3 ετών σε ρόλους υποστήριξης στο IT.
  • Τεχνικές γνώσεις συντήρησης/διαχείρισης υπολογιστών και δικτύων.
  • Άριστες επικοινωνιακές δεξιότητες.
  • Άριστη Γνώση MS Office, ιδιαίτερα MS Excel.
  • Πολύ καλή γνώση Αγγλικής γλώσσας.
  • Αναλυτικές/δημιουργικές δεξιότητες επίλυσης προβλημάτων και επικοινωνίας.
  • Ικανότητα να εργάζεστε σε ομάδες και να συνεργάζεστε αποτελεσματικά για να φέρετε εις πέρας πολύπλοκες εργασίες σε συγκεκριμένα χρονοδιαγράμματα.


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