
French Speaking Customer Service Expert
4 days ago
Providing top-tier support to French-speaking customers is a key responsibility of this role. As a Customer Support Representative, you will be responsible for delivering exceptional service via phone, email, and chat in French.
Responsibilities- Deliver high-quality customer support by resolving customer inquiries, troubleshooting issues related to home appliances, and addressing product-related concerns.
- Effectively communicate with customers to understand their needs and provide solutions that meet their expectations.
- Educate customers on product features and usage to enhance their experience and increase customer satisfaction.
- Document customer interactions and feedback to continually improve service delivery and identify areas for growth.
Requirements
- Fluency in French (both spoken and written) is mandatory for this role.
- Strong communication and interpersonal skills are essential for building trust and rapport with customers.
- Previous experience in customer service or support roles is highly desirable.
- A positive attitude, willingness to work in a team environment, and excellent problem-solving skills are also required.
Benefits
- Competitive salary and benefits package.
- Opportunities for training and development to enhance your skills and knowledge.
- Performance-based bonuses and rewards for outstanding performance.
- Fully paid relocation package and comprehensive health insurance.
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