German Speaking Customer Support Specialist

4 days ago


Chania, Crete, Greece beBeeCustomerSupport Full time

Customer Support Representative

">Description:

We are seeking an experienced Customer Support Representative to provide exceptional assistance to customers who rely on our innovative products. As a key member of our dynamic team, you will play a crucial role in resolving customer inquiries, providing product information, and ensuring a seamless experience for our clients.

Responsibilities:
  • Providing Exceptional Customer Service: Offer top-notch support via phone, email, and chat to home entertainment system customers, utilizing your fluency in German to deliver outstanding results.
  • Product-Related Inquiries and Troubleshooting: Assist customers with technical issues, provide product information, and resolve complaints efficiently.
  • Maintaining Accurate Records: Document customer interactions and feedback to enhance the overall customer experience and inform continuous improvement efforts.
  • Collaboration with Technical Teams: Work closely with our technical teams to optimize the customer support process and ensure seamless communication.
Requirements:
  • Fluency in German: Possess strong spoken and written language skills to effectively communicate with customers.
  • Excellent Communication and Interpersonal Skills: Demonstrate strong ability to build rapport with customers and work collaboratively as part of a team.
  • Previous Experience: Bring relevant customer service or technical support background to this role.
  • Interest in Home Entertainment Systems: Show passion for technology and a willingness to learn about our innovative products.
  • Problem-Solving Abilities: Exhibit excellent analytical skills to resolve complex customer issues.
Benefits:
  • Private Health Insurance: Enjoy comprehensive health coverage for you and your loved ones.
  • Training and Development: Engage in ongoing training and professional growth opportunities to enhance your skills.
  • Performance Bonus: Earn a performance-based bonus for meeting and exceeding targets.
  • Relocation Package: Receive a fully paid relocation package to support your move.


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