
Italian Language Customer Service Representative
2 days ago
Embark on a career-enhancing journey as a customer service expert in the heart of Athens.
This role offers the chance to develop your expertise in providing exceptional customer experiences and resolving inquiries with ease.
- Work closely with our client, a global BPO leader, to provide customized strategies for innovative brands.
Key responsibilities:
Job Description
As a Customer Advisor, you will be responsible for delivering top-notch customer service and resolving inquiries through various channels. Your key tasks will include:
- Identifying and assessing customers' needs to achieve satisfaction.
- Providing accurate information using the right methods/tools.
- Handling customer complaints and providing suitable solutions and alternatives.
- Directing unresolved requests and issues to internal departments and following up to ensure resolution.
Requirements
To excel in this role, you will need:
- Fluency in Italian language (C1-C2 level).
- Previous experience in customer service is considered an asset.
- Tech savviness and computer literacy.
- Proficient English Skills (Oral & Written).
- Enthusiasm, patience, empathy, multi-tasking, and strong communication skills.
Benefits
Enjoy a competitive salary, indefinite contract, career development opportunities, private medical insurance program, and rewarding bonus based on employee performance. Laptops and headsets are provided by the company, and flexible working hours are available.
Recruitment Process
If you're interested in this role, feel free to apply directly. Our consultants will contact candidates who meet the profile's requirements to arrange an interview. The next steps will include two more interviews with the client either in person or online.
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