Online Exams Support Specialist

4 days ago

Thessaloniki, Central Macedonia, Greece beBeeCustomer Full time
We are seeking a highly skilled and organized individual to join our team as an Online Exams & Customer Experience Assistant. This role will be responsible for providing top-tier support to candidates, testing centers, and other stakeholders through various communication channels.Job Responsibilities
  • Provide customer service via email, chat, and phone, ensuring a positive experience throughout the examination and certification process.
  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
  • Enforce exam rules and protocols to maintain the integrity of the certification process.
Requirements
  • Bachelor's degree in any discipline (an asset).
  • Previous experience in a similar position/function (considered an asset).
  • Prior working experience in the certification of persons and/or training and exam fields (considered an advantage).
  • Excellent command of English & Italian languages (native-like or C2 level certification desired).
  • Advanced computer literacy required.
  • Excellent interpersonal, verbal, and written communication skills.
What We Offer
  • Monthly bonus upon performance.
  • Work in an international, dynamic, and fun atmosphere.
  • Two free vouchers for all certifications from our portfolio per year for all employees.

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