Mobility Solutions Specialist

1 day ago


Athens, Attica, Greece beBeeCustomerExperience Full time

Are you seeking a fresh challenge in your career? Passionate about mobility solutions and eager to join a dynamic team?

Our client, a leading provider of multi-mobility services, is currently hiring speakers of German, Italian, and Spanish to join their growing team.

This role offers the opportunity to provide exceptional customer service and resolve inquiries from customers through email and chat. As a key member of the team, you will be responsible for identifying and assessing customers' needs, providing accurate information, meeting personal and team targets, and maintaining customer records.

Key Responsibilities:
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call-handling quotas
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

The ideal candidate will have fluency in German/Italian/Spanish (C1-C2 level), proficient English skills, previous experience in customer service or a contact center context, and knowledge of MS office tools.

Requirements:
  • Fluency in German/Italian/Spanish language (C1-C2 level)
  • Proficient English Skills (Oral & Written)
  • Previous experience in customer service/a contact center context
  • Tech savvy/Knowledge of MS office tools

We offer a dynamic work environment, opportunities for growth and development, and a competitive benefits package.



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