
Customer Service Representatives Full Remote
5 days ago
**Περιγραφή θέσης**:
Η BFS GROUP, συνεργαζόμενος όμιλος με την Ήρων Θερμοηλεκτρική, ένα από τα μεγαλύτερα call center με έδρα τον Άγιο Δημήτριο προσφέρει πλήρη απασχόληση με αντικείμενο την εξυπηρέτηση πελατών της ΗΡΩΝ **(εισερχόμενες κλήσεις)**
**Η Εταιρεία προσφέρει**:
- Αρχική εκπαίδευση 3 εβδομάδων με αποδοχές for sure
- Full time - Μόνιμη απασχόληση
- Σταθερός μηνιαίος μισθός, ασφάλιση, και δωρεάν πρόγραμμα υγείας
- Extra bonus παραγωγικότητας
- Extra διατακτικές τροφίμων
- Ένταξη στις εταιρικές παροχές & προνόμια
- Πρόγραμμα εργασίας κυλιόμενο ωράριο
- Συνεχής εκπαίδευση & καθοδήγηση
- Ευκαιρίες επαγγελματικής ανέλιξης
- Δυνατότητα συμμετοχής σε διαγωνισμούς για το επόμενο rising star του ομίλου μας.
- Δυνατότητα τηλεργασίας
**Κύριες Αρμοδιότητες**:
- Διαχείριση και ανταπόκριση εισερχόμενων κλήσεων
- Εξυπηρέτηση υφιστάμενου πελατολογίου ρεύματος και φυσικού αερίου (ανάλυση λογαριασμών, πληρωμές, τεχνικά αιτήματα)
- Διάγνωση προβλημάτων των πελατών με στόχο την άμεση εξυπηρέτηση και επίλυσή τους
- Ακριβής καταχώριση των δεδομένων στα πληροφορικά συστήματα της εταιρίας
**Απαιτούμενα προσόντα**:
- Πτυχίο μέσης ή ανώτερης εκπαίδευσης
- Άριστα Ελληνικά και καλά Αγγλικά
- Γνώση χειρισμού Η/Υ
- Άνεση στην τηλεφωνική επικοινωνία
- Ικανότητες επικοινωνίας
- Επαγγελματισμός & ομαδικό πνεύμα
- Προϋπηρεσία σε τμήμα εξυπηρέτησης πελατών θα ληφθεί υπόψη
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