Front Desk Agent

2 hours ago

Athens, Attica, Greece YESTAY GROUP Full time

Role Description
Are you a people-oriented professional with a passion for hospitality?
We are looking for a highly motivated and enthusiastic Front Desk Agent to join our team at Bellen Athens Hotel.
As the first point of contact for our guests, you will play a key role in ensuring every stay is warm, welcoming, and memorable.

Key Responsibilities

  • Welcome and assist guests with professionalism and a warm smile.
  • Manage check-in and check-out procedures.
  • Provide information on local attractions, restaurants, and events.
  • Handle reservations and respond to guest inquiries (phone, email, in person).
  • Coordinate guest transportation services.
  • Respond promptly to guest requests and resolve complaints professionally.
  • Collaborate with other hotel departments to ensure smooth operations.
  • Maintain a clean, organized, and inviting front desk area.

Qualifications

  • Bachelor's degree in hospitality & Tourism Management or related field.
  • Previous experience in a similar role is preferred.
  • Fluency in English and Greek is required; additional languages are a plus.
  • Strong computer literacy (MS Office, reservation systems).
  • Excellent communication, interpersonal, and customer service skills.
  • Professional appearance and phone etiquette.
  • Ability to multitask, prioritize, and remain organized in a fast-paced environment.

Benefits

  • Competitive compensation package.
  • Continuous training and professional development opportunities.
  • Be part of a dynamic and prestigious hospitality network.

Equal Opportunity Employer
At YESTAY Hotels, we are committed to fostering an inclusive workplace. We evaluate qualified applicants without regard to gender, origin, culture, generation, disability, religion, or sexual orientation. All applications will be treated with strict confidentiality.

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