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Front Office Agent

2 weeks ago

Athens, Attica, Greece Urban Nest Suites & Apartments Full time €18,000 - €25,000 per year

Applications now open for Front Office Agent

Job Title: Front Office Agent

Location: Athens, Greece

Responsibilities:


• Guest Service & Engagement: Greet and assist guests warmly, manage check-in and check-out, and handle all guest inquiries promptly and efficiently according to high-level standards of Urban Nest. Ensure that all Guest's enquiries and complaints are managed, recorded and resolved promptly in a professional manner.


• Reservations & Room Management: Coordinate bookings, assign rooms, and manage cancellations and modifications, ensuring the hotel's occupancy is maximised and guests' expectations are met.


• Administrative Tasks: Manage phone and email inquiries/reservations, process payments, maintain daily logs, and provide end-of-day reports.


• Support for the Boutique Hotel Experience: Collaborate with other team members to maintain our high standards in ambiance, cleanliness, and guest satisfaction. Assist with the breakfast service Team when the need appears.


• Concierge Assistance: Offer recommendations on local attractions, dining, and events; arrange transportation, tours, or other special requests to enrich the guest experience.


• Billing and Payment Processing: Handle billing, process payments, and maintain accurate financial records for each guest stay.


• Maintain Lobby Standards: Ensure the front desk and lobby area are clean, welcoming, and reflect the boutique hotel's brand and aesthetic.


• Housekeeping Supervising and time management.


• Knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.


•Team Support: Ensure that all Front Office Team is fully aware of the situation of the hotel and guests' feedback and updated for upcoming events

Qualifications:

Previous Experience in front desk boutique hotel environment, is preferred.

Familiarity with hotel management software (PMS) and Channel Manager is ideal, along with basic Microsoft Office skills.

A passion for customer service and an eye for detail to provide memorable guest experiences

Strong communication and organisational skills.

Proficient user of English; with additional language skills a plus.

Ability to demonstrate enthusiasm and innovation

Degree in hotel management is a plus

What We offer:

Small Team with collaborative and supportive environment

Competitive salary

Social Insurance

Urban Nest Is an equal opportunities employer