Front Office Agent

2 days ago

Athens, Attica, Greece Exclusive Plan Hotels Selection Full time €20,000 - €25,000 per year

Company Description

Exclusive Plan is a prominent hotel group in Athens that specializes in managing a diverse range of high-quality 4 & 5-star properties, including luxury resorts, boutique hotels, and unique retreats. Our focus is on optimizing each location to provide exceptional guest experiences, from beachside getaways to urban retreats. We strive to enhance every property by combining operational excellence, innovation, and a deep love for hospitality to create lasting memories for our guests.

Role Description:

Exclusive Plan is seeking for a 4* Hotel located in the center of Athens a detail-oriented and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will play a pivotal role in ensuring a smooth and positive guest experience.

Organization Future Commitments:

  • Career Growth & Learning
  • Continuous Training
  • Full-Time year around employment
  • Competitive salary upon qualification

Responsibilities:

  • Handles daily front desk operations, including check-ins, check-outs, and guest inquiries
  • Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
  • Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
  • Handle guest inquiries, requests, and complaints in a timely and efficient manner
  • Monitor and ensure accurate billing for guest reservations and services
  • Implement and enforce hotel policies and procedures to maintain a high standard of service
  • Contribute to a positive and collaborative team environment

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