Front Office Agent

With a legacy spanning over five decades, Bluegr Hotels & Resorts has firmly established itself as a leader in the hospitality industry, embodying the three pillars of quality tourism: exceptional locations, exemplary services, and authentic experiences. Its portfolio includes three distinctive hotels in Crete—Minos Beach Art Hotel, a member of Design Hotels and Marriott Bonvoy; the adult-only wellbeing sancturay Minos Palace Resort; and the family-friendly haven Candia Park Village—as well as the boutique Life Gallery Athens in the capital. These properties seamlessly integrate into their natural surroundings, highlighting the unique character of each region. Its commitment to its people, culture, and sustainability is underscored by numerous international accolades, including a five-star certification from the EFQM Business Excellence Model. It has also been recognized as one of Fortune's 100 Best Companies to Work for in Europe 2024 and is the only hospitality company to rank among the top ten workplaces in Greece for three consecutive years, certified by Great Place to Work Hellas. Guided by the belief that hospitality and culture are deeply intertwined, Bluegr actively supports contemporary artistic creation and research through the G & A Mamidakis Foundation, further cementing its role as a champion of culture and innovation in the industry. 

We are currently looking for an enthusiastic Front Office Agent to join our city hotel, Life Gallery Athens, located in Ekali, Attica.

Responsibilities:

• Welcome the Hotel guests, provide prompt, courteous and efficient service to all 
guests, to ensure a high level of customer satisfaction through personalized service from 
arrival till departure.

• Conduct in - room & hotel familiarization and assist guest in hotel enquiries/ requests/ 
activity.

• Maintain an up-to-date knowledge of hotel information and local services, including 
operating hours, promotions, events, attractions and any allied information to respond to 
guest queries.

• Process accounts from check in to check out, ensuring accurate postings of all incidental 
charged using Front Office system.  

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.

• Sell guests rooms to walk in guests. Oversee the achievement of the team's upselling 
targets.  

• Demonstrate a complete understanding of the hotel's policies, operating procedures and 
service standards and have full knowledge of the hotel facilities and events.  

• Prepare customer's account and guest's history.

• Assist in handling customer complaints in an effective manner providing solutions as 
quickly as possible.

• Promote teamwork and quality service through daily communication and coordination with 
other departments.

• Bookkeeping and Finance duties (balancing cash accounts, end-of-shift reports etc.)

• Operate in a safe and environmentally friendly way to protect guests and colleagues.

Requirements

Ideal candidates should have:

• Degree in Hospitality.

• Minimum 2 years of experience as a Front Office Agent in a 5-star/Boutique hotel.

• Knowledge of Protel PMS.

• Excellent knowledge and use of the English Language.

• Excellent communication skills.

• Passion for Excellence.

• Prioritize, organize, perform job functions with attention to detail, speed and accuracy and 
follow up.

• Understand guest's service needs.

• Friendly and hospitality focused.

• Team player.

• Digital savvy.

• Sales skills.

• Initiator and self-motivated personality.

• Night shift availability.

Benefits

Bluegr Hotels & Resorts offers:

• Continuous training

• Professional development opportunities

• Exceptional work environment with Great Place to Work certification based on international standards of Business Excellence