Customer Service Specialist

6 days ago

Athens, Attica, Greece Lino S.A. Full time €15,000 - €30,000 per year

Company Description

Lino S.A., a member of the LinoGroup, specializes in the development and distribution of 2D and 3D Integrated Printing Solutions. Serving professionals across various industries including label, packaging, printing, manufacturing, medical, and dental, Lino S.A. is recognized for its innovative digital printing technologies and finishing solutions. The company supports its advanced products with high-quality consumables and reliable customer service to ensure user success and satisfaction. Operating across the South East Mediterranean region, LinoGroup has an established sales and service network in countries such as Greece, Cyprus, Albania, Malta, and others. Their commitment to providing value-added solutions ensures measurable benefits for customers.

Role Description

This is a full-time hybrid role for a Customer Service Specialist based in Athens, Greece. The role involves managing customer inquiries and support requests, ensuring customer satisfaction, and maintaining a high standard of communication through phone and other channels. The position also requires the ability to deliver exceptional customer experiences and to contribute to improving service quality. While primarily office-based, this role offers the flexibility to work from home for certain responsibilities.

Qualifications

  • Strong skills in Customer Support and Customer Service to handle queries, provide solutions, and address concerns effectively.
  • Expertise in Customer Satisfaction and Customer Experience to ensure a positive and seamless service journey for clients.
  • Excellent Phone Etiquette and communication skills to represent the company professionally in all client interactions.
  • Proficiency in problem-solving, time management, and multitasking abilities to handle various client scenarios efficiently.
  • Bachelor's degree in a relevant field or prior experience in a customer-facing role is preferred.
  • Familiarity with CRM tools and a proactive approach to continuous improvement is a plus.

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