CRM Specialist

2 weeks ago

Athens, Attica, Greece Satori Analytics Full time

Are you passionate about AI?

At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands thought Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications.

As a fast-growing scale-up, our team of 100+ tech specialists—including Data Engineers, Data Scientists, and more—delivers innovative analytics solutions across industries like FMCG, retail, manufacturing and FSI. Join us as we lead the data revolution in South-Eastern Europe and beyond

We're expanding our CRM & CX delivery team to support a major transformation program for a global leader in the consumer goods space.

As a CRM Operations Specialist, you'll take charge of executing and optimizing engagement campaigns across channels like email, SMS, and Viber. Working hand-in-hand with global CRM leads and local marketing teams, you'll help deliver personalized experiences at scale—flawless in execution, and rich in impact.

What Your Day Might Look Like:

  • Execute & Automate: Build and launch CRM campaigns with smart logic, personalization, and automation—ensuring flawless delivery through hands-on QA.
  • Coordinate Across Teams: Align with local and global stakeholders to plan, localize, and approve campaigns that hit both brand and audience goals.
  • Govern Quality & Compliance: Apply testing protocols, validate content logic, and ensure all campaigns follow internal governance and contact policies.
  • Collaborate & Refine: Partner daily with cross-functional teams and clients to turn needs into actionable CRM briefs and high-impact journeys.
  • Monitor & Optimize: Track KPIs, flag performance issues, and fine-tune campaigns using data-driven insights.
Requirements

Your Superpowers:

  • 2–4 years of hands-on experience in CRM operations or marketing automation.
  • Strong command of campaign execution across email/SMS/Viber and customer journey setup.
  • Experience managing campaign calendars and coordinating with diverse stakeholders.
  • Detail-oriented, with a passion for quality assurance and delivering pixel-perfect experiences.
  • Excellent collaboration and communication skills in both Greek and English.

Bonus points for:

  • Experience with platforms like Adobe Campaign, Salesforce Marketing Cloud, ContactPigeon, Emarsys, or similar.
  • Familiarity with HTML/CSS and email rendering tools.
  • Background in omnichannel campaigns, especially in retail, beauty, e-commerce, or FMCG.
  • Understanding of CRM compliance frameworks (GDPR, consent, etc.).
Benefits

Perks on Perks:

  • Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
  • Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it's certifications or courses, we've got you covered.
  • Private insurance, top-tier tech gear, and the chance to work with a stellar crew.

Ready to create some data magic with us? Hit that apply button and let's get started.

(Note: This is a fixed term contract of 1 year, with the possibility of renewal)

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