CRM Specialist

1 week ago

Athens, Attica, Greece Satori Analytics Full time

Are you passionate about AI?

At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands thought Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications.

As a fast-growing scale-up, our team of 100+ tech specialists—including Data Engineers, Data Scientists, and more—delivers innovative analytics solutions across industries like FMCG, retail, manufacturing and FSI. Join us as we lead the data revolution in South-Eastern Europe and beyond

We're expanding our CRM & CX delivery team to support a major transformation program for a global leader in the consumer goods space.

As a CRM Operations Specialist, you'll take charge of executing and optimizing engagement campaigns across channels like email, SMS, and Viber. Working hand-in-hand with global CRM leads and local marketing teams, you'll help deliver personalized experiences at scale—flawless in execution, and rich in impact.

What Your Day Might Look Like:

  • Execute & Automate: Build and launch CRM campaigns with smart logic, personalization, and automation—ensuring flawless delivery through hands-on QA.
  • Coordinate Across Teams: Align with local and global stakeholders to plan, localize, and approve campaigns that hit both brand and audience goals.
  • Govern Quality & Compliance: Apply testing protocols, validate content logic, and ensure all campaigns follow internal governance and contact policies.
  • Collaborate & Refine: Partner daily with cross-functional teams and clients to turn needs into actionable CRM briefs and high-impact journeys.
  • Monitor & Optimize: Track KPIs, flag performance issues, and fine-tune campaigns using data-driven insights.
Requirements

Your Superpowers:

  • 2–4 years of hands-on experience in CRM operations or marketing automation.
  • Strong command of campaign execution across email/SMS/Viber and customer journey setup.
  • Experience managing campaign calendars and coordinating with diverse stakeholders.
  • Detail-oriented, with a passion for quality assurance and delivering pixel-perfect experiences.
  • Excellent collaboration and communication skills in both Greek and English.

Bonus points for:

  • Experience with platforms like Adobe Campaign, Salesforce Marketing Cloud, ContactPigeon, Emarsys, or similar.
  • Familiarity with HTML/CSS and email rendering tools.
  • Background in omnichannel campaigns, especially in retail, beauty, e-commerce, or FMCG.
  • Understanding of CRM compliance frameworks (GDPR, consent, etc.).
Benefits

Perks on Perks:

  • Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
  • Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it's certifications or courses, we've got you covered.
  • Private insurance, top-tier tech gear, and the chance to work with a stellar crew.

Ready to create some data magic with us? Hit that apply button and let's get started.

(Note: This is a fixed term contract of 1 year, with the possibility of renewal)

  • Sales Specialist

    2 days ago

    Athens, Attica, Greece HumanGrounds Full time

    Are you a professional ​c​ook or chef, or someone who simply loves cooking?Have you got experience in sales or the idea of getting into sales excites you?What if I told you that you can combine these two worlds in one role?​If you catch yourself answering both with genuine enthusiasm, then you're in the right placeOn behalf of our client, ​a...

  • Italian-Speaking Customer Support Specialist

    1 week ago

    Athens, Attica, Greece Cbtalents Full time

    About the Role We are seeking a highly motivated and communicative Italian-Speaking Customer Support Specialist to join our team, working remotely from anywhere within Greece. You will be the primary point of contact for our Italian-speaking customers, providing exceptional support and information regarding our tobacco products, services, and company...

  • Finish Customer service specialist

    2 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    Finish Customer Service SpecialistDescription Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and...

  • Norwegian Customer service specialist

    2 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    Norwegian Customer Service SpecialistDescription Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and...

  • Dutch Customer service specialist

    1 week ago

    Athens, Attica, Greece Cross Border Talents Full time

    Dutch Customer Service SpecialistDescription Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution...

  • Spanish Customer service specialist

    4 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    Spanish Customer Service SpecialistDescription Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and...

  • Polish Customer service specialist

    4 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    Polish Customer Service SpecialistDescription Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and...

  • Danish Customer Service Specialist

    2 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    Danish Customer Service Specialist - Fully remote from GreeceDescription Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating...

  • Italian-Speaking Setup Specialist

    1 day ago

    Athens, Attica, Greece webhotelier Full time

    Italian-Speaking Setup Specialistwebhotelier | primalres101-250Τουρισμός / ΞενοδοχείαΠροβολή 4 θέσεωνΑθήναΤοποθεσίαΑθήναπριν 6 ώρεςΗμ. ανάρτησηςπριν 6 ώρεςEntry / ΑρχάριοςΕπίπεδο εμπειρίαςEntry / ΑρχάριοςΠλήρης απασχόλησηΤύπος...

  • Digital Marketing Automation Specialist

    1 day ago

    Athens, Attica, Greece Mellon Group Full time

    Description:Η Mellon Technologies ,αναζητά για λογαριασμό μεγάλου παρόχου ενέργειας, συνεργάτη για τη θέση τουDigital Marketing Automation Specialist.Αν έχεις εμπειρία στο digital marketing και σε ενθουσιάζει να σχεδιάζεις και να...