Italian-Speaking Customer Support Specialist
1 day ago
About the Role
We are seeking a highly motivated and communicative Italian-Speaking Customer Support Specialist to join our team, working remotely from anywhere within Greece. You will be the primary point of contact for our Italian-speaking customers, providing exceptional support and information regarding our tobacco products, services, and company policies. This is a vital role focused on maintaining high customer satisfaction and loyalty.
Key Responsibilities- Handle inbound and outbound customer contacts (via phone, email, and live chat) in Italian and English.
- Respond to customer inquiries, resolve issues, and provide accurate, detailed information about our product range, orders, deliveries, and promotions.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Adhere to all company guidelines, quality standards, and regulatory requirements concerning tobacco product communication.
- Collaborate with other departments to ensure complex issues are resolved efficiently.
- Participate in ongoing training to stay updated on product knowledge and customer service best practices.
- Competitive Compensation: A base gross salary of €1100 per month paid 14 times a year.
- Performance-Based Bonuses: Opportunities for additional compensation based on achieving targets.
- Comprehensive Benefits: Private Health Insurance coverage.
- Career Development: Significant opportunities for career growth and professional development within a multinational company.
- Work Equipment: All necessary equipment (laptop, headset, etc.) will be provided by the company.
- Remote Work: The flexibility of working 100% remotely from anywhere in Greece.
- Shifts: You will work 8-hour rotative shifts covering our 24/7 operational needs (Monday to Sunday). Flexibility to work evenings, nights, and weekends on a rotational basis is required.
- Starting Date: January 8, 2026
- Language Proficiency:
- Fluent Italian (native or C1/C2 level) in both written and spoken communication.
- English proficiency at a minimum B2 level (intermediate-high).
- Residency in Greece: Must be legally eligible to work remotely from Greece.
- Documentation: You must hold one of the following valid documents:
- A valid Residency Card (with more than one year remaining validity).
- EU Citizenship.
- A valid Refugee Card.
- Availability: Ability to work the specified rotative 24/7 shifts.
- Prior experience in customer service, call center, or a support specialist role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience working in a remote environment.
If you meet the requirements and are excited about a career with a global company, please submit your CV and a brief cover letter outlining your experience and eligibility to work in Greece.
Join our dedicated team and start your new career on January 8, 2026
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