Italian-Speaking Customer Support Specialist

2 weeks ago

Athens, Attica, Greece webhotelier | primalres Full time €25,000 - €35,000 per year

About the Role

We are looking for
fluent Italian-speaking Customer Support Specialists
to join our Customer Support Team in
Athens
,
Thessaloniki
and
Rhodes
offices.

This role requires
excellent communication skills in Italian (fluent level)
, as you will be in
daily contact with Italian-speaking clients
. Strong command of
Greek
and
English
is also required. You will play a key role in providing first-class support and engagement to our clients - hoteliers and accommodation providers - helping them use our products efficiently and effectively. Ideal candidates are customer-centric, courteous, positive, and detail-oriented, with strong problem-solving and organizational skills.

Key Responsibilities

In this role, you will:

  • Respond to clients' questions and requests through web-based tools, chat, and phone calls.
  • Communicate fluently and professionally with Italian speaking clients.
  • Capture customer feedback and generate tickets for actions, improvements, or bugs.
  • Organize and conduct product demonstrations, when needed.
  • Assist in the development and optimization of customer engagement processes and tools.
  • Stay up-to-date with international customer support trends in the travel tech industry.
  • Collaborate cross-functionally to ensure client satisfaction and meet performance targets.
  • Work efficiently in a fast-paced, dynamic environment.

If you love helping people, enjoy communicating with customers, and are passionate about technology and the travel industry, we'd love to hear from you

Requirements

  • Fluent-level proficiency in Italian (mandatory).
  • Excellent command of Greek and English (both written and spoken).
  • Previous experience in a customer support or client-facing role.
  • A background in tourism or technology—through studies or hotel work—is helpful, but not required; we provide full training.
  • Very good computer skills and comfort with modern digital tools.
  • Good communication skills, attention to detail, and an organised approach to work.
  • A positive, team-oriented attitude and a desire to grow within a tech-focused environment.

Benefits

  • Competitive compensation scheme.
  • Ongoing professional development and training opportunities.
  • Collaborative and supportive work environment.

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

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