Individual Claims Handling Expert

5 days ago

Athens, Attica, Greece NN Full time €40,000 - €60,000 per year

About us:
At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80's We have a proven record of taking great care of our employees – we were considered a Top-Employer for 6 consecutive years.

What you will do:
The main purpose of this role is to support the Product owner of Claims to redesign claims handling processes for individual life & health portfolio of NN Hellas, via data driven analysis and according to NN Hellas strategy and risk appetite.

Your day-to-day:

  • Walkthrough, measure and identify key elements for claims handling processes improvement, both in effective and efficient way.
  • Setting a holistic approach towards end-state, prioritize and redesign main processes in collaboration with rest agile team members, both IT developers and client experts.
  • Launch and coordinate implementation of new processes, roll-over process, measuring results and amend/fine-tune when & where required.\
  • Monitor progress of self -assigned tasks and cooperate efficiently to bring qualitative results within expected timelines.
  • Escalate risks , delays and propose solutions in a timely manner

Qualifications:

  • University degree in Statistics, Mathematics, Engineering, Economic ( or a similar field)
  • Professional experience of at least 5 years within claims handling discipline of health portfolio and sufficient knowledge of insurance process value chain, i.e. product, distribution, underwriting, claims.
  • Proven record of applied process re-engineering projects & good understanding of project management methodology, Agile & Lean Six Sigma
  • Familiarization with legacy systems by practice and interest for new technology advancements in field of process automation and evolvement of AI.
  • Fluency in English
  • Committed to qualitative results with good balance on stakeholders targets

Personal Profile:

  • A "how can this be done?" mindset
  • Results orientation
  • Strong collaboration & communication skills
  • Ability to work under pressure
  • Analytical skills and problem-solving ability
  • Mathematical thinking
  • Sound management on risk acceptance
  • Sense of responsibility and integrity

What we offer:

  • Extensive training opportunities - on-demand and on-site options
  • Partnership with multiple educational institutions across Greece for advanced education, with tuition support
  • Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need
  • Pension Scheme to secure your financial future
  • Well-being and work-life balance
  • One-time budget for home-office equipment to make your work-from-home comfortable
  • Recognition and rewards for excellence
  • Monthly meal allowance
  • Recently renovated offices, central location, with easy access

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