Claims Support Center

4 days ago

Athens, Attica, Greece NN GROUP Full time €18,000 - €25,000 per year

About us:

At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80's We have a proven record of taking great care of our employees – we were considered a Top-Employer for 7 consecutive years.

What you will do:

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.

Your day-to-day:

  • Handle inbound and outbound communication with customers regarding claims and policy coverages
  • Support insurance agents and bank employees with claim status and coverage inquiries
  • Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing
  • Produce reports on incoming business flow and client communication outcomes
  • Provide feedback to the sales network based on customer interactions
  • Propose solutions and aim for high first-call resolution rates
  • Manage incoming written communication from customers
  • Support the complaints department by providing feedback on incoming cases
  • Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)
  • Track claims cycle time and monitor relevant KPIs

Qualifications:

  • Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)
  • Previous experience related to claims area
  • Very good knowledge of the products and existing processes
  • Very good knowledge of English, both verbal and written
  • Computer literacy
  • University degree preferably in Insurance or Nursing
  • Strong interest in medical information and risk management
  • Knowledge of Medical Conditions.

Personal Profile:

  • Excellent communication and interpersonal skills
  • Positive attitude and customer-centric mindset
  • Strong conflict resolution and argument-handling capabilities
  • Attention to detail and fast learning ability
  • Comfortable working under pressure and in a fast-paced, multitasking environment
  • Effective oral and written interaction with customers and Sales Network
  • Flexibility to work in shifts
  • Proactive in proposing alternatives and solutions

What we offer:

  • Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.
  • Partnership with multiple educational institutions across Greece for advanced education, with tuition support.
  • Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.
  • Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.
  • Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.
  • Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.
  • Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.
  • Recently renovated offices, central location, with easy access

Ready to join us?

If you're passionate about delivering exceptional customer service, resolving health claims with care and precision, and being part of a dynamic team that values collaboration and continuous improvement we'd love to hear from you

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