Reservations Agent

Kassandra Bay Resort, Suites & Spa in Skiathos, is a unique Resort Complex nestled within a timeless landscape by the sea and surrounded by nature in the beautiful island of Skiathos. The complex has been designed and crafted using friendly materials and is inspired by its own supreme beachfront location.

The team at KB COLLECTION is growing and seeking to recruit a Reservations Agent.

The position is based in Athens during the winter season and requires relocation to Skiathos for the summer season at Kassandra Bay Resort, Suites & Spa. This role offers the opportunity to be part of a dynamic team while supporting the operations of a leading hospitality brand year-round.

Responsibilities

• Handleincoming reservation inquiries via phone, email, or online channels, providinginformation about room availability, rates, packages, and amenities, andassisting guests in making reservations based on their preferences andrequirements.
• Accuratelyinput reservation details into the hotel's reservation system, including guestinformation, room preferences, special requests, and payment details, ensuringcompleteness and correctness of reservation records.
• Assistguests with inquiries, requests, or changes to existing reservations, includingmodifications to booking dates, room types, or special accommodations, andprovide solutions to ensure guest satisfaction and retention.
• Promotehotel services, amenities, and packages to guests during the reservationprocess, identifying opportunities for upselling or cross-selling to enhancethe guest experience and maximize revenue for the hotel.
• Confirmreservations with guests via email or phone, providing confirmation details,reservation policies, and relevant information to ensure guests have allnecessary information for their upcoming stays.
• Communicateeffectively with other hotel departments, including front office, housekeeping,and maintenance, to coordinate room assignments, special requests, and guestpreferences, ensuring seamless guest experiences from booking to check-out.
• Addressguest concerns or issues related to reservations, such as discrepancies,cancellations, or special requests, and work with relevant departments toresolve problems promptly and satisfactorily.
• Perform other reasonable job duties as requested by management.

Απαραίτητα Προσόντα:

• Degree in Hospitality Management, Tourism and Travel,or other related field.
• At least 2 years working experience in a similarposition, preferably in a 4* or 5* hotel
• Excellent knowledge and use of Greek and English bothwritten and verbal (A second foreign language will be considered an asset)
• Proficient computer skills, including Microsoft Officeand hotel management software (Protel preferred)
• Knowledge of OTAs and other hotel related systems willbe considered an asset
• Attention to details and able to prioritize tasks
• Strong communication skills
• Recognize that achieving exceptional guest servicenecessitates embodying values such as empathy, a customer-centric approach, andcultural sensitivity.
• Self – motivated and continuously strive to betterhis/ her skills and increase his/ her knowledge.
• Able to work with minimal supervision and underpressure; ability to meet deadlines in a fast-paced environment.
• Professional appearance and demeanor, including a neatand well-groomed appearance and the ability to maintain confidentiality

Παροχές:

• Accommodation is provided during the hotel's operational season in Skiathos (not during the winter months in Athens).
• Meal plan is provided during the hotel's operational season in Skiathos (not during the winter months in Athens).
• Professional, dynamic and pleasant working environment
• All required insurance
• Competitive salary package
• Chances for further development