Customer Support Specialist

1 week ago

Athens Metropolitan Area, Greece GitMax Full time €30,000 - €60,000 per year

Our hiring partner is a leading online brokerage company with a strong presence in the US, European, and Asian stock markets. They are known for their innovative approach, high-quality investment products, and dedication to client satisfaction. The team is composed of skilled professionals who are passionate about delivering the best possible results while fostering a collaborative and dynamic work environment.

We are seeking a
Customer Support Specialist
to join the vibrant team. If you're service-oriented, detail-driven, and excited about the finance and investment world, this opportunity is for you.

About the Role

As a Customer Support Specialist, you'll be the first point of contact for clients, assisting with inquiries related to trading accounts, platform navigation, and general support. You'll work cross-functionally with internal teams to ensure a seamless and positive experience for each client.

Key Responsibilities

  • Respond to customer inquiries related to accounts, deposits, withdrawals, and trading platform use
  • Guide new clients through onboarding, KYC, and account verification
  • Log and track customer interactions in compliance with regulatory standards
  • Escalate technical or complex issues to relevant departments
  • Support internal teams by sharing customer feedback and insights
  • Help identify potential security issues or fraudulent activity
  • Contribute to the continuous improvement of customer support services

Your Profile

  • Degree in Finance, Economics, or a related field
  • 2+ years of customer support experience, ideally in financial services or brokerage
  • Fluency in English and Greek
  • Excellent communication and interpersonal skills
  • Proactive and detail-oriented with a strong customer focus
  • Team player with the ability to work in a fast-paced environment

What's Offered

  • Competitive salary
  • Quarterly performance bonus up to 100% of gross salary
  • Partial private health insurance coverage
  • Professional development opportunities
  • Dynamic international work environment
  • Projects with real impact in the financial sector

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