Service Delivery Specialist- Retail Services

4 days ago

Athens, Attica, Greece OPAP Full time

We are #OPAP

We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented. Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently

At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025 A certification that underlines our commitment to providing a workplace that stands out.

So, what's the challenge...

Are you passionate about bridging the gap between business needs and technical solutions? Join our team as a Service Delivery Specialist – Retail Services, where you'll play a key role in driving smooth and efficient retail operations. Your goal: to ensure seamless, reliable retail services that enhance the customer experience and support business success.

Your day to day will include:

  • Acting as a liaison between Technology, Business, and vendors to support communication, issue resolution, and project approval with clear technical input.
  • Designing and implementing PoCs and pilots for new solutions and equipment across OPAP's Retail Estate.
  • Reusing, integrating, and optimizing existing solutions to meet business needs.
  • Monitoring performance, identifying risks, and coordinating escalation, maintenance, and troubleshooting.
  • Managing bid documentation across all stages: clarifications, analysis, review, and recommendations.
  • Translating business needs into technical specifications (SoW) and creating BA artefacts (data flows, user stories, workflows).
  • Maintaining BA artefacts, updating user manuals, and delivering end-user training.
  • Staying current on market trends and technologies across Retail Terminals, Digital Signage, IoT, cabling, and system integrations.

What you need to succeed:

  • BSc in Computer Engineering, Computer Science, Information Systems, or equivalent
  • MSc in a relevant topic is desirable
  • 3+ years of experience in business, functional, and technical analysis and implementation of large-scale technology projects within complex business environments (e.g. Gaming, Telecom, Banking, Retail)
  • Proven track record of applying technical solutions in large retail networks
  • Experience in system integration projects and digital or physical content distribution
  • Innovative thinking with flexibility and adaptability to changing requirements and priorities
  • Very good presentation and communication skills
  • Strong customer and business focus
  • High achiever with a results-oriented mentality
  • Strong teamwork and cooperation skills

What's in it for you?

  • An award-winning working environment
  • State of the art facilities including gym & restaurant
  • Hybrid working model
  • Competitive salary package and bonus scheme
  • Health insurance coverage & Pension Plan
  • Monthly food allowance
  • Continuous learning with classroom/digital trainings by OpapAcademy
  • Internal Career Opportunities
  • Well-Being Activities

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you

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