Service Delivery Manager

2 days ago

Athens, Attica, Greece Performance Technologies Full time €25,000 - €40,000 per year

We are looking for a Senior Services Delivery Manager who will be responsible for ensuring the efficient delivery of services to clients, managing overall delivery commitments, and leading escalation management. This role requires someone who can promote customer satisfaction through proactive issue management and act as the principal contact for handling service operational and tactical issues for our clients.

Key Responsibilities

  • Act as the primary escalation point for service issues, ensuring prompt and effective resolution
  • Collaborate with internal teams and external stakeholders to align service delivery with overall business goals
  • Monitor and analyze service performance metrics, prepare detailed reports, and present findings to senior management and clients
  • Lead service improvement initiatives, optimize delivery processes, and implement industry best practices
  • Manage service delivery budgets, allocate resources efficiently, and drive cost-effective solutions
  • Ensure compliance with all relevant regulatory requirements and contractual obligations

Requirements

  • Bachelor's degree in Information Technology, Business Administration, or a related field
  • A minimum of 12 years of experience in service delivery management, ideally within complex, multi-client environments
  • Proven leadership capabilities and experience managing diverse teams
  • Strong customer relationship and stakeholder management skills
  • Proficient in ITIL or similar service management frameworks; ITIL certification preferred
  • Exceptional problem-solving, analytical, and communication skills.

We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.

  • Service Delivery Manager

    1 week ago

    Athens, Attica, Greece Obrela Full time €35,000 - €70,000 per year

    Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer...

  • Service Delivery Manager

    4 days ago

    Athens, Attica, Greece Obrela Full time €60,000 - €80,000 per year

    Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer...

  • Customer Service Delivery Manager

    4 days ago

    Athens, Attica, Greece Diebold Nixdorf Full time €25,000 - €40,000 per year

    Job DescriptionExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.We are looking for an accountableCustomer Service Delivery...

  • Service Delivery Project Manager

    2 days ago

    Athens, Attica, Greece Orfium Full time €25,000 - €40,000 per year

    We are seeking a Service Delivery Project Manager to join our Customer Success team at Orfium and play a key role in delivering accurate, timely, and scalable operations for our clients.This role sits within Service Delivery, bridging the gap between process execution, data flows, and cross-team coordination across our business.You will collaborate with...

  • Service Delivery Project Manager

    2 days ago

    Athens, Attica, Greece Orfium Full time €25,000 - €40,000 per year

    We are seeking a Service Delivery Project Manager to join our Customer Success team at Orfium and play a key role in delivering accurate, timely, and scalable operations for our clients. This role sits within Service Delivery, bridging the gap between process execution, data flows, and cross-team coordination across our business.You will collaborate with...

  • Senior Key Account Manager

    4 days ago

    Athens, Attica, Greece Delivery Hero Full time €35,000 - €60,000 per year

    Company Description efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...

  • Project Delivery Manager

    1 week ago

    Athens, Attica, Greece Satori Analytics Full time €9,000 - €36,000 per year

    Are you passionate about AI? At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands thought Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications. As a fast-growing scale-up, our...

  • Product Manager: Customer Experience

    1 week ago

    Athens, Attica, Greece Delivery Hero Full time €25,000 - €40,000 per year

    Company Description efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...

  • Technology Delivery Manager

    1 week ago

    Athens, Attica, Greece Intralot Full time €35,000 - €60,000 per year

    Join INTRALOT as a Technology Delivery ManagerAs a Technology Delivery Manager at our team, you will play a key role in managing software and hardware projects in the gaming industryMore specifically, some of your main tasks will be:Planning and managing new technical project implementations for our customers worldwide in an effective and efficient manner....

  • Key Account Manager

    4 days ago

    Athens, Attica, Greece Delivery Hero Full time €40,000 - €60,000 per year

    Company Descriptionefood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...