Service Delivery Manager

2 days ago

Athens, Attica, Greece Performance Technologies Full time €90,000 - €120,000 per year

We are looking for a Senior Services Delivery Manager who will be responsible for ensuring the efficient delivery of services to clients, managing overall delivery commitments, and leading escalation management. This role requires someone who can promote customer satisfaction through proactive issue management and act as the principal contact for handling service operational and tactical issues for our clients.

Key Responsibilities

  • Act as the primary escalation point for service issues, ensuring prompt and effective resolution
  • Collaborate with internal teams and external stakeholders to align service delivery with overall business goals
  • Monitor and analyze service performance metrics, prepare detailed reports, and present findings to senior management and clients
  • Lead service improvement initiatives, optimize delivery processes, and implement industry best practices
  • Manage service delivery budgets, allocate resources efficiently, and drive cost-effective solutions
  • Ensure compliance with all relevant regulatory requirements and contractual obligations

Requirements

  • Bachelor's degree in Information Technology, Business Administration, or a related field
  • A minimum of 12 years of experience in service delivery management, ideally within complex, multi-client environments
  • Proven leadership capabilities and experience managing diverse teams
  • Strong customer relationship and stakeholder management skills
  • Proficient in ITIL or similar service management frameworks; ITIL certification preferred
  • Exceptional problem-solving, analytical, and communication skills.

We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.

  • Service Delivery Manager

    2 days ago

    Athens, Attica, Greece Obrela Full time €60,000 - €80,000 per year

    Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer...

  • Service Delivery Manager

    2 days ago

    Athens, Attica, Greece Obrela Full time €45,000 - €75,000 per year

    Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer...

  • Service Delivery Manager

    2 days ago

    Athens, Attica, Greece Netcompany Full time €60,000 - €80,000 per year

    Company Description Job Description Service Delivery Manager Service Delivery Manager As a Service Delivery Manager you will: Serve as the single point of contact for the customer, on any project-related subject. Be responsible for the services execution in terms of budget, customer satisfaction, SLA compliancy, service continuity, team members...

  • Customer Service Delivery Manager

    2 days ago

    Athens, Attica, Greece Diebold Nixdorf Full time €104,000 - €130,878 per year

    Job DescriptionExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.We are looking for an accountableCustomer Service Delivery...

  • Service Delivery

    2 days ago

    Athens, Attica, Greece InTTrust S.A. Full time €80,000 - €120,000 per year

    InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development &...

  • Technology Delivery Manager

    2 days ago

    Athens, Attica, Greece Netcompany Full time €60,000 - €80,000 per year

    Company Description Job Description Technology Delivery Manager Technology Delivery Manager, As a Technology Delivery Manager you will: Manage the implementation of large-scale IT projects, ensuring successful delivery within scope, timeline and budget while maintaining a strong focus on quality. Lead the hiring, scaling and development of the delivery...

  • Technology Delivery Manager

    2 days ago

    Athens, Attica, Greece Netcompany Full time €60,000 - €80,000 per year

    Company Description Job Description Technology Delivery Manager Technology Delivery Manager, As a Technology Delivery Manager you will: Manage the implementation of large-scale IT projects, ensuring successful delivery within scope, timeline and budget while maintaining a strong focus on quality. Lead the hiring, scaling and development of the delivery...

  • Delivery Service Representative

    1 week ago

    Athens, Attica, Greece beBeeCustomer Full time €2,500 - €4,000

    Customer Service Expert for Delivery ServicesAre you passionate about helping people and do you have excellent communication skills? We are looking for a Customer Service Expert to join our team.Job OverviewExperience Level: JuniorTotal Years Experience: 0-5Job Languages: SwedishJob posting schema: YesAs a Customer Service Expert, you will be responsible for...

  • Senior Key Account Manager

    2 days ago

    Athens, Attica, Greece Delivery Hero Full time €40,000 - €60,000 per year

    Company Description efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...

  • Senior Key Account Manager

    2 days ago

    Athens, Attica, Greece Delivery Hero Full time €40,000 - €60,000 per year

    Company Description efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...