IT Delivery Manager

Resolute Cepal Greece Group
is seeking a strategic and hands-on
IT Delivery Manager
to oversee the Group's technology operations, manage the external IT service provider under a defined SLA, and lead/communicate key IT initiatives across the Group and its subsidiaries, REInvest, RCC, REGenerate, Resolute Hellas and its Data and AI arm, ReDataset.

The role blends strategic planning with hands-on management, ensuring technology aligns with business goals while maintaining cost control, reliability, and compliance to ISO 27001 standards. This role will act as a trusted advisor to senior leadership, while navigating the diverse priorities of multiple business entities.

Education / Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5–8 years of experience in IT operations, infrastructure management, or similar roles.
• Fluency in Greek and English, both written and oral, is considered essential.
• Proven experience managing third-party IT service providers under SLA agreements.
• Demonstrated experience working within ISO 27001-compliant environments.
• Strong understanding of IT governance and risk management frameworks.
• Strong budgeting, forecasting, and financial management skills.
• Strong understanding of networks, cloud services, and cybersecurity principles.
• Advanced knowledge Microsoft 365 and cloud-based environments.
• Excellent communication, leadership, and problem-solving abilities.
• Demonstrated ability to lead cross-functional initiatives and implement technology-driven improvements.

Key Responsibilities:

• Manage and monitor performance of the external IT service provider to ensure compliance with SLA terms, uptime targets, and support responsiveness.
• Serve as the primary decision maker on IT-related matters including infrastructure, software, cybersecurity, and technology procurement, in alignment with ISO 27001 controls.
• Lead IT projects and initiatives, ensuring timely delivery, quality outcomes, and alignment with organizational priorities.
• Develop, manage, and track the IT budget, comparing actual expenditures against forecasts and identifying cost-saving opportunities.
• Oversee company-wide technology lifecycle management (hardware, software, cloud subscriptions, and licensing).
• Establish and enforce IT policies, procedures, and best practices aligned with ISO 27001 requirements.
• Collaborate with Business Unit heads to identify technology needs and ensure effective service delivery.
• Ensure data integrity, security, and business continuity through appropriate planning and oversight of backup and recovery activities.
• Stay current with industry trends, emerging technologies, and potential vendors to recommend strategic upgrades and innovations.

What you can expect:

• Development within a multi discipline international team, learning from some of the industry's leaders.
• Being part of an international group and exposure on other geographies and markets practices.
• Competitive Remuneration Package including benefits.
• A closely-knit team which enjoys plenty of learning, knowledge-sharing and many team activities.

Αny personal data submitted as part of your application will be processed in accordance with our candidate employees privacy notice.

About the Group

Resolute Group is a leading real estate services provider in Greece, with a strong interest on data and analytics. Our comprehensive suite of services, international expertise, and technology-driven approach, coupled with our strong values and commitment to client satisfaction, make us the trusted partner for property owners and investors navigating all phases of the real estate cycle.