Customer Success Account Manager
2 days ago
About the Role
Are you passionate about helping customers succeed while driving growth? Do you enjoy building strong relationships with decision-makers, uncovering new opportunities, and demonstrating real business value? If youre excited by the combination of strategy, product expertise, and a customer-first mindset, then this role is a perfect fit.
As a Customer Success Account Manager, youll be at the heart of client relationshipsguiding them to maximize the value of our solutions while identifying opportunities to expand partnerships.
What Youll Be Doing:
On a typical day, you will:
- Identify and engage prospects to understand their needs, tailoring product recommendations that drive results and revenue.
- Research customer contracts and history using tools like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities.
- Deliver impactful product demonstrations and create customer-specific use cases that showcase value.
- Manage your sales pipeline with accuracy, providing clear progress updates and forecasts to leadership.
- Collaborate with internal teams to solve challenges, expand adoption, and ensure seamless customer experiences.
- Cultivate long-term, trusted relationships by advising customers on how to achieve their business goals with our solutions.
What You Bring:
- Excellent communication skills in German and English (both written and verbal).
- 1+ years of outbound sales experience, with a strong focus on prospecting, lead qualification, negotiation, and closing.
- Demonstrated success in upselling, cross-selling, and generating new business opportunities.
- Solid understanding of cloud-based solutions and subscription models.
- Proven ability to identify decision-makers, uncover customer needs, and build strong value propositions across phone, email, and social media.
- Strong pipeline management skills with a track record of hitting (and exceeding) daily, weekly, and monthly sales targets.
- Analytical mindset to evaluate customer data and market trends for growth opportunities.
- Confidence presenting to and advising C-suite executives.
What You Can Expect:
- MondayFriday schedule (no weekend shifts).
- Career development support, with hundreds of free courses and professional growth opportunities.
- An inclusive, global culture that values learning, community involvement, and giving back.
- Competitive compensation package, performance bonuses, and benefits (including private insurance, medical, and dental).
- Generous paid time off (PTO) and wellness programs to support your work-life balance.
- A team of curious, lifelong learners driven by shared values.
Why Join Us?
In this role, you´ll not only manage accounts but also take a proactive role in prospecting, qualifying opportunities, and closing deals. You´ll leverage your expertise to upsell and cross-sell, driving additional revenue while building long-term, trusted partnerships.
If youre ready to grow your career, make a meaningful impact for customers, and be rewarded for your successthis is the opportunity for you.
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