Front Office Manager_Cyclades

1 week ago

Athens, Attica, Greece HOTELBRAIN Full time

Duties and Responsibilities:

  • Ensures an exceptional level of guest service, hospitality and customer focus throughout all Front Office touchpoints.

  • Oversees daily Front Office operations (reception, guest services, concierge, telephone), ensuring smooth and efficient service delivery.

  • Manages check-in/out procedures, room assignments, upselling opportunities and accurate billing.

  • Handles guest feedback, complaints and special requests with professionalism, aiming to maximize guest satisfaction and online reputation.

  • Trains, schedules, coaches and supports associates, ensuring they perform in accordance under each hotel standards and SOPs

  • Excellent upkeep of the hotel's areas, facilities and equipment.

  • Coordinates with Housekeeping, Maintenance, Reservations and F&B to ensure seamless guest experience.

  • Prepares all required paperwork, including forms, reports and schedules, in an organized and timely manner

  • Oversees and ensure internal audit standards are met

  • Commits to meet and exceed all key performance standards and measures

  • Able to balance operational needs, implement strategy and display a passion for business excellence

  • Reputation management.

Education and Experience:

  • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

  • Excellent command of both English and Greek language is essential, knowledge of other languages is a plus

  • Excellent MS Office, strong email, PC and internet skills

  • Prove leadership skills, be results oriented

  • Customer focused, quality driven, superior organizational and follow up skills with a strong eye to detail

  • Demonstrable aptitude in decision-making and problem-solving

  • Reliable with an ability to multi-task and work well under pressure

  • Dedication and willingness to go above and beyond

  • Strong work ethics

An attractive package of benefits is offered according to qualifications.

Staff accommodation & meals included.

Should you wish to be a member of HotelBrain team, please send us your CV with a photo

All applications will be treated in the strictest confidence

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