Front Office

12 hours ago

Athens, Attica, Greece HOTELBRAIN Full time €15,000 - €25,000 per year

Responsibilities:

  • Welcoming guests upon arrival and assisting with check-out procedures

  • Identifying guest preferences, needs, and special requests prior to arrival

  • Informing guests about hotel facilities and promoting hotel services

  • Respond to guest inquiries promptly via phone, email, or other communication channels

  • Process and confirm reservations efficiently, ensuring accuracy in details such as dates, rates, and special requests

  • Update and maintain the property management system (PMS) with all bookings and changes

  • Responsible to provide customer focused service to the guests

  • Excellent cooperation with other hotel departments

Qualifications

  • Degree in Hospitality/ Tourism.

  • 2-3 years minimum experience as a Front Office & Reservations employee in a Boutique Hotel or Resort.

  • Experience in handling online reserations or walk in guests.

  • Excellent command of both English and Greek language is essential.

  • Very good knowledge of a second foreign language will be considered as an asset.

  • Self-motivated, enthusiastic and customer oriented.

  • Excellent PMS and MS Office skills.

  • Well-groomed with strong communication and interpersonal skills.

  • Teamwork spirit.

An attractive package of benefits is offered according to qualifications.

Accommodation & meals are provided.

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