ITSM Engineer

Who we Are

At Grant Thornton Greece, we're not just part of a global network of 73,000 professionals across 150 countries. We're independent thinkers who prioritize quality, inclusion, and integrity to create a better, more personal experience for our clients and our team. Our mission? To deliver expertise in a way that goes beyond — Personal, Proactive, and Agile.

We don't predict the future here—we shape it.

Milestones WE are Proud of

Great Place to Work certified for three years running

Best Workplaces Hellas for 2025

Best Workplaces for Women for three consecutive years

Best Workplace in Professional Services & Consulting for 2025

Proud members of the Diversity Charter Greece and certified with the SHARE Equality Label

Flexible way of Working (Hybrid)

Coaching & Counseling from Senior Professionals

The role in detail

As an ITSM Engineer in Grant Thornton Greece, you will be responsible for designing, developing, and customizing ServiceNow applications to support enterprise IT service management processes. You'll collaborate with both IT and business teams to translate requirements into scalable technical solutions, implement new functionalities, and maintain seamless integrations with other systems. Your day-to-day will involve configuring workflows, performing testing, and ensuring system reliability, all while aligning with ITIL best practices to drive continuous improvement across the ServiceNow platform..

The key responsibilities of this role will include:

• Design, develop, configure, and customize ServiceNow applications and services.
• Work with IT and business units to analyze and understand requirements to develop technical solutions within ServiceNow.
• Implement new functionality and enhancements to existing ServiceNow applications.
• Create and maintain documentation on application configurations, system integrations, and process workflows.
• Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus.
• Perform unit testing and support user acceptance testing to ensure the quality and integrity of developed solutions.
• Provide ongoing support and maintenance of ServiceNow instances.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.

To be successful at this role you need the following (hard and soft skills):

• 3+ years experience as a ServiceNow Developer with a strong understanding of the ServiceNow platform.
• Knowledge of ITIL and IT service management.
• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience with ServiceNow modules such as ITSM, ITOM or ITBM.
• ITIL Foundations certification is preferred.

What's in it for You?

At Grant Thornton Greece, we believe that great work deserves great rewards Here's what you can look forward to:

• Diverse and inclusive workplace
• Friendly, Dynamic Working environment
• Competitive Salary & Bonus
• Insurance Program for all GT members
• Fully funded Training & Professional Qualifications
• Extra Days-off: August Freedays, Volunteering Days, Early leave days
• Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
• Exclusive Discounts: Special offers and discounts for employees
• Company Car (depending on job level)

Ready to Go Beyond?

If you're imagining a career that's anything but ordinary, then Grant Thornton Greece is the place for you We don't just do business as usual—we go beyond. Ready to take that leap?

Simply upload your up-to-date CV, hit "apply", and we'll handle the rest

We are Grant Thornton. We go beyond business as usual, so you can too.
#WelcomeToMore #GoBeyondWithUs