IT Applications Support Specialist

6 days ago

Athens, Attica, Greece JUST ONE Full time

Responsibilities

  • Investigate and resolve application-related incidents through the organization's ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary
  • Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
  • Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
  • Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
  • Prepare and maintain documentation such as user manuals, FAQs, and training materials
  • Generate incident and SLA performance reports, and contribute to operational reporting
Requirements
  • Bachelor's in Computer Science, Information Technology, Engineering, Business, or related fields
  • 2–5 years in application support or IT operations
  • Knowledge of SLA management, service catalogs, and reporting tools
  • Familiarity with SQL, scripting, monitoring, or automation tools
  • ITIL Certification (Preferred)
  • Understanding of cloud-based applications, software architecture, and cybersecurity fundamentals
  • Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms
Benefits
  • Continuous training in new technologies and tools 
  • Career development and growth opportunities 
  • Competitive bonus scheme, performance-based 

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