Customer Support Representative

Company
Ravago Greece Group
is member of
Ravago Group
, which is the number one service provider in the global market of plastics, rubber, and chemicals, serving more than 57,000 active customers, through 325 locations across more than 65 countries worldwide, having long lasting partnerships for more than 60 years and counting more than employees globally.

Ravago Group
in Greece is a group of companies specialized in the following fields of activities: Manufacturing, Chemicals, Plastics & Elastomers, Building & Construction Solutions, Renewable Energy & Real Estate. It has a remarkable presence in the Greek Market for more than 35 years and after the recent acquisitions counts more than 400 employees all over Greece.

Position details
Reports to:
CSR Domestic Sales Coordinator

Purpose of the Role:
Interact with customers to provide information in response to inquiries about products and also handle and resolve complaints.

Opportunity

• Collecting orders that are received by email
• Creation of the orders that they have been collecting in the system
• Check to ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Occasional creation of the corresponding sales documents (invoices ,credit)
• Contact with the Logistics department to route the order, and inform the customer of the delivery day
• In cases which the materials needed are not available, the person proceeds in ordering them by sending an email to the procurement department
• Communicate with customers in order to find solutions in case of shortages of materials
• Contact with credit department for order approvals and checking payments and balances
• Monitor the stock of materials and availability
• Contact with the logistics department for the routing of orders
• Entry of commercial policies and price lists

Background

• Graduate of high school or Secretarial Support school or related background
• 2-3 years' working experience in CSR field. Experience in companies with building materials would be considered as a strong asset
• Excellent knowledge of MS Office Suite
• Knowledge of SAP and familiarity with technological systems and platforms is mandatory
• Fluent in English, both verbal and written
• Builds strong customer relationships and delivers customer-centric solutions
• Plans and prioritizes work to meet commitments aligned with organizational goals
• Holds self and others accountable to meet commitments
• Steps up to address difficult issues, saying what needs to be said
• Rebounds from setbacks and adversity when facing difficult situations
• Handles conflict situations effectively, with a minimum of noise
• Consistently achieves results, even under tough circumstances
• Builds partnerships and works collaboratively with others to meet shared objectives

What we offer

• Competitive remuneration package
• Employee Assistance program (EAP)
• Pleasant and modern working environment, convenient location
• Trainings
• Group medical insurance
• Opportunity for career development

After collecting and evaluating CVs, we will contact candidates who meet the requirements to set up an appointment for an interview. It will be kept confidential. CVs will be filed and processed in accordance with the terms, conditions, and requirements of EU Regulation 2016/679 for the protection of individuals regarding personal data processing. CVs will be used exclusively to cover the above job position. In case you consent to the use of your CV to cover future job positions, please indicate this in writing when sending your CV.