Customer Service Representative

2 days ago

Marousi, Attica, Greece Estarta Full time €25,000 - €40,000 per year

The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand by delivering a low-effort experience and driving a complete resolution of the customer's needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.

Duties and Responsibilities:

  • Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.
  • Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.
  • Training, educating, and guiding the customer on all supported applications as per the customer's requirements.
  • Preparing the needed documentation.
  • Collaborating with internal and external stakeholders and organizations.
  • Delivering any other tasks assigned by the direct leader or manager.
Requirements

Education:

  • A university degree will be a plus.

Skills:

  • Computer savvy and confident in their ability to make full use of the Internet.
  • Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations.
  • Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms.
  • Focused on the outcome, ensuring a satisfactory resolution for the customer.
  • Understands customer and business needs and learns quickly and eagerly.
  • Is self-assured, self-motivated, and inspires others to succeed.
  • They are proactive and open to sharing information, and they are always looking for what is best for the customer.
  • Outstanding problem-solving abilities.
  • Empathy and related soft skills for establishing customer rapport.
Benefits
  • Comprehensive Benefits: Enjoy a robust benefits package including private insurance.
  • Job Security: Benefit from an indefinite contract.
  • Inclusive Environment: Thrive in a diverse and inclusive work environment.
  • Career Growth: Access equal opportunities for career advancement.
  • Continuous Learning: Gain access to multiple Cisco courses and training materials + Soft/Hard Skills traing from Estarta Experts.
  • Employmenet status: We offer both full-time and part-time opportunities.

  • Customer Support Representative

    2 days ago

    Marousi, Attica, Greece Ravago Greece Group Full time €25,000 - €40,000 per year

    To empower ourSales Support team, we are looking for aCustomer Support Representative (CSR)Ravago Greece Group is member of Ravago Group, which is the number one service provider in the global market of plastics, rubber, and chemicals, serving more than 53,000 active customers, through 325 locations across more than 65 countries worldwide, having long...

  • Sales Development Representative

    2 days ago

    Marousi, Attica, Greece VesselBot Full time €35,000 - €55,000 per year

    Job DescriptionVesselBot is seeking a motivated Sales Development Representative to join our growing sales team. As a Sales Development Representative, you will be responsible for generating qualified leads and building a strong pipeline of potential customers.ResponsibilitiesConduct research and identify potential prospects through various channels Reach...

  • Customer Support Representative

    2 days ago

    Marousi, Attica, Greece Fonbet Full time €25,000 - €40,000 per year

    Job descriptionAre you passionate about sports? Are you interested in learning and evolving within the online gaming industry? Do you want to be part of our amazing team?Join usAt Fonbet, we are currently searching for the right people to join our customer support team. For us, customer support is a philosophy. The ideal candidate has exceptional...

  • Customer Support Representative

    2 days ago

    Marousi, Attica, Greece Fonbet Full time €2,000 - €3,000 per year

    Job descriptionAre you passionate about sports? Are you interested in learning and evolving within the online gaming industry? Do you want to be part of our amazing team?Join us At Fonbet, we are currently searching for the right people to join our customer support team. For us, customer support is a philosophy. The ideal candidate has exceptional...

  • Customer Support Representative

    2 days ago

    Marousi, Attica, Greece Ravago Full time €25,000 - €40,000 per year

    CompanyRavago Greece Groupis member ofRavago Group, which is the number one service provider in the global market of plastics, rubber, and chemicals, serving more than 57,000 active customers, through 325 locations across more than 65 countries worldwide, having long lasting partnerships for more than 60 years and counting more than employees globally.Ravago...

  • Logistics and Customer Service Specialist

    2 days ago

    Marousi, Attica, Greece Meccanica Group Α.Ε. Full time €2,500 - €4,000 per year

    Ο Όµιλος Meccanica Group Α.Ε. ιδρύθηκε το 2005 και έχει εξελιχθεί σε έναν αξιόπιστο και µακροχρόνιο συνεργάτη που στοχεύει να παρέχει εξατοµικευµένες και λειτουργικές λύσεις στους πελάτες του. Ο όµιλος...

  • Logistics Service Provider Customer Relationship Manager

    2 days ago

    Marousi, Attica, Greece beBeeCustomerRelationship Full time €45,000 - €55,000

    Customer Relationship ManagerWe are seeking a skilled professional to manage and optimize our Customer Relationship Management (CRM) system. The successful candidate will be responsible for ensuring smooth operations across sales, marketing, and customer service teams.Manage and maintain the CRM platform, ensuring data integrity, security, and...

  • Channel Service Manager

    2 days ago

    Marousi, Attica, Greece Huawei Europe Full time €40,000 - €60,000 per year

    About Huawei Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...

  • Soft Services Coordinator

    2 days ago

    Marousi, Attica, Greece Manifest Services SA Full time €15,000 - €18,000 per year

    We are looking for a skilled Soft Services Coordinator to ensure a clean & healthy workplace for our clients' personnel & facilities. You will be responsible for obtaining and maintaining long term key customers by comprehending their day-to-day requirements. You will be able to resolve issues, to give solutions, to supervise their facility services (i.e....

  • Client Service Team Member

    2 days ago

    Marousi, Attica, Greece Hellas Direct Full time €104,000 - €130,878 per year

    Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing them with personalised and affordable insurance solutions. We are seeking passionate and enthusiastic individuals to join our Client Service Team.Key ResponsibilitiesYou will join our Client Service Team in Athens,...