Customer Support Specialist

17 hours ago

Athens, Attica, Greece EB Global Skills Full time €16,800 per year

Customer Support Specialist (Multilingual – Nordic Languages) – Athens, Greece (Full-Time, Remote with Relocation)

Location:
Athens, Greece (remote work available after relocation)

Languages Required:
Danish, Swedish, Norwegian, Finnish

Salary:
€1,100 – €1,400 per month

Performance Bonus:
Up to €200 per month

Contract Type:
Full-time

Visa Sponsorship:
Not provided

Benefits:
Relocation support, private health insurance, paid training & onboarding

About the Company

You will be joining a
global leader in customer experience management
, operating across multiple continents and working with some of the
world's best-known brands
in technology, e-commerce, travel, and entertainment. With an international team culture and a focus on career growth, this is your chance to represent leading companies while building your skills in a dynamic and supportive environment.

About the Role

As a
Customer Support Specialist
, you will assist customers in your native Nordic language, ensuring professional and empathetic support. This role is based in
Athens, Greece
, one of Europe's most vibrant and sunniest cities.

Although the position offers on-site or
remote work flexibility
, relocation to Athens is required for training and onboarding. After training, you can work on-site or remotely from Greece.

Key Responsibilities

  • Handle customer queries via phone, email, and chat.
  • Deliver accurate, professional, and friendly assistance in your native language.
  • Troubleshoot and resolve customer issues with efficiency and empathy.
  • Log and document customer interactions in internal systems.
  • Escalate cases when necessary and collaborate with internal teams.
  • Meet performance targets including customer satisfaction, response time, and resolution.

Requirements

  • Fluency in
    one
    of the Nordic languages: Danish, Swedish, Norwegian, or Finnish.
  • Good level of English for training and internal communication.
  • Strong problem-solving, communication, and customer service skills.
  • Willingness to relocate to Athens (remote work available after relocation).
  • Note:
    Applicants must already have the legal right to work in the EU. No visa sponsorship is provided.

What We Offer

  • Salary:
    €1,100 – €1,400 per month.
  • Bonus:
    Up to €200 monthly performance bonus.
  • Relocation Support:
  • Paid Flight Tickets from anywhere in Europe.
  • Hotel accommodation for the first 2 weeks in Athens.
  • Training & Onboarding:
    Paid, structured training program.
  • Private Health Insurance:
    Comprehensive coverage for your well-being.
  • Lifestyle Benefits:
  • Live and work in
    sunny Athens
    , with access to beaches, culture, and a welcoming international community.
  • Be part of a friendly, multicultural team with career growth opportunities.

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