Customer Support Advisor

5 days ago

Athens, Attica, Greece Speakit Full time €20,000 - €40,000 per year

Are you fluent in
Swedish
and passionate about creating smooth customer experiences?

Join our client's international team in Greece and support one of the
world's top delivery platforms
- helping millions of users get their favorite meals, groceries, and essentials delivered with just a few taps

You'll be part of a fast-paced, customer-focused environment where your empathy, communication, and problem-solving skills will make a real difference. From assisting restaurant partners to ensuring timely deliveries for customers, you'll be at the heart of every successful order - all while working remotely in Greece.

Daily responsibilities:

  • Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
  • Resolve issues related to orders, payments, deliveries, and platform use
  • Deliver empathetic and professional support across all service channels
  • Follow quality and response guidelines to ensure consistent service
  • Escalate complex cases when necessary and ensure proper follow-up
  • Support ad-hoc operational tasks as requested by the project

Requirements

  • Fluency in Swedish (spoken and written)
  • Good command of English for internal communication
  • Previous customer service experience is a plus, but not required
  • Excellent communication and typing skills
  • Ability to multitask and navigate between digital platforms
  • Willingness to work in rotational shifts
  • Ability to relocate to Greece

Benefits

  • Competitive gross monthly salary
  • 14 salaries per year
  • Remote work anywhere in Greece
  • Relocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)
  • Monthly performance bonuses
  • Full healthcare package
  • Paid training and career development opportunities
  • Work in a multicultural environment
  • Long-term career opportunities with a global brand

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